Country Telemonitoring Manager

Would you like to be the next Fresh Thinker?
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for a Country Telemonitoring Manager:
Key Responsibilities:
- Define, implement and maintain best practices and tools as well as global guidelines on telemonitoring service supporting and monitoring the local implementation;
- Improve the telemonitoring system, by local reporting (global platform) search and evaluation of new solutions aligned with competitors’ moves and technological progresses;
- Manage relations with IT department to ensure stability of the entire IT infrastructure (not only the telemonitoring platform);
- Support local implementation in the definition of local telemonitoring system, training and first store connection;
- Collect and respond promptly new customers’ expectations in terms of system upgrade;
- Provide the necessary support as subject matter expert and for ad hoc interventions, participating to global and local meetings with customers;
- Analysis of serious problems reported by customers such as cold failures;
- Collaboration with other after sales departments on projects or various problems (e.g. expired contracts, new projects, etc);
- Constantly checking that the systems installed at customers’ premises are updated to the latest version;
- Telemonitoring Operations & Remote Service Management: oversees remote monitoring and predictive maintenance services. Ensure real-time tracking, diagnostics and issue resolution using IoT and AI-driven tools;
- Compliance, Security & Risk Management: with the support of Legal and ICT Departments ensure compliance with industry regulations, cybersecurity protocols, and data protection laws;
- Business Strategy & Digital Service growth: identify opportunities for expanding remote service offerings and improving revenue streams.
Requirements:
- Professional experience in the role or similar of at least 5 years;
- Management experience: preferably in multinational context, with similar dimensions, managing similar activities;
- Languages: English and second Language;
- Highest Education Level: Engineering Degree.
Role is foreseen to be performed in Home Office.
Why work for Epta:
At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.
Join Epta, where you’ll experience a great blend of new technologies and a modern workplace culture.
We take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues.
Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
Balance work and personal life perfectly with our flexible working hours.
Give back more than we receive: Join our volunteering activities and help make the world a better place.
Our story
We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.
With over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.
We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.
Learn More About How We Work HERE.
Step into something fresh—apply to be part of Epta’s dynamic team!