Country Operations Lead

Italy (EN) — Country Operations Lead (E-Commerce) Rome, Italy (m/f/d)

Location: Italy (hybrid/remote) – ideally based in/near Rome

Start: ASAP

About OK-Living

OK-Living is a fast-growing e-commerce company in the home & living category. We sell across multiple marketplaces and our own shops, focusing on modern, affordable furniture with reliable availability and scalable operations.

Your mission

You will lead and develop our business in Italy end-to-end: marketplace performance, content quality, assortment, and operational topics—acting as the local owner for the Italian market.

Key responsibilities

• Own day-to-day marketplace operations in Italy (catalog quality, pricing alignment, availability, KPIs)
• Improve product content in native Italian (titles, descriptions, attributes, images) and ensure compliance
• Coordinate logistics topics: delivery promises, lead times, carrier issues, escalations, incident reduction
• Support assortment selection and local market fit (competition, trends, price positioning)
• Work closely with internal teams (Customer Service, Content, Logistics, Finance) and marketplace contacts
• Provide weekly performance updates and implement corrective/preventive actions when needed

What we’re looking for

• Native-level Italian
• German-speaking preferred (to simplify and speed up internal communication); English is a plus
• Based in Italy with strong local market understanding (ideally in/near Rome )
• 2+ years experience in e-commerce, marketplaces, retail operations, or category management
• Hands-on mindset, strong ownership, structured communication
• Confident with data (Excel/Sheets; KPIs, delivery performance, incident rates)

What we offer

• High ownership role with direct impact
• Flexible work model (hybrid/remote) + close collaboration with HQ
• Long-term growth path as our Italian business expands

Apply: Please send your CV + a short note (your location in Italy, German language level, marketplace experience, and availability).