Costa Ambassador - On board position

WHAT YOU WILL DO As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up‑selling.

Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.

Present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.

Offer the right product or service at the right time, promoting the experiences guests care about most.

Overcome objections and close sales, booking products and services and boosting onboard revenue through cross‑ and up‑selling.

Monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.

Take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.

Apply the retail levers that impact sales, visual display, staffing, asset protection and process optimisation, to maximise results.

Help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.

WHO YOU ARE You bring a natural flair for sales and guest engagement, thriving in an international, fast‑paced environment where storytelling, empathy and a results‑driven attitude make the difference.

REQUIRED

Secondary school diploma or degree in tourism, languages or humanities

At least 1 year of experience in Retail/Sales, with strong interpersonal skills

Excellent command of Italian (C1) and English (C1)

A third language at minimum B2 level (French, German, Spanish)

Good knowledge of MS Office (Word, PowerPoint, Excel)

Solid sales, communication and customer‑service skills, with the ability to read guest needs and close effectively

Experience in cross‑ and up‑selling or onboard/retail revenue roles

NICE TO HAVE

Experience in multicultural or international environments

WHAT WE OFFER YOUR CONTRACT

Fixed‑term, full‑time contract onboard

Meals and accommodation included throughout your contract

International experience combining travel, personal development, and independence

Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers

Meals & consumption: free daily buffet meals (breakfast, lunch, afternoon tea, dinner)

Discounts on onboard restaurants and bars

Accommodation & services: shared cabin with bathroom

Cabin cleaning + free laundry service (crew laundrette and uniforms)

Connectivity & tools: free internet (250 MB/month) + free WhatsApp text

Discounts on shops, products, hairdresser, and SPA

Wellbeing & health: free medical assistance onboard and ashore

Welfare and wellbeing programs (sports, events, monthly activities)

Leisure time: access to gym, lounge, bar, pool, and solarium for crew

Crew excursions + discounts on guest tours

Family & friends: opportunity to host family/friends (min. 30 days/year after 4 months)

YOUR GROWTH

Structured onboarding + welcome kit

Mentorship program with a dedicated mentor

Clear career path within your department

Learning Officer for skills development and continuous improvement

Development model to identify and promote talented individuals

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