Corporates & Institutions - Customer Support Intern

About Syrto

At Syrto , we build financial intelligence for institutions, corporates, and advisory firms. Our product helps professionals move from scattered information to a clear view on companies and markets - quickly, and with consistency and always with the human touch.

Our ambition is to continue building a company that matters and that makes the difference in people daily processes. A company that earns trust from its clients, grows with them and creates value with and for them.

To do this, we’re hiring for an Impact Team role in Milan, close to the founders, with direct interactions with clients. In this role, you will be on the front line with our customers, truly listening to their needs and proactively helping them find the right solution for them, day by day. By bringing customer feedback back into the team, this role directly supports the evolution of our company while enabling us to deliver even greater impact for our customers and the markets we serve.

For the right person, this is an opportunity to grow fast by operating in senior conversations from day one.

A few examples of your responsibilities

• Long-term relationship mindset. Build and nurture lasting relationships with people. Approach every interaction with a long-term perspective, turning professional exchanges into trusted partnerships grounded not only in business value, but also in genuine personal connection.
• Curiosity and Discovery. Understand how teams work today (company analysis, benchmarking, scouting) and what their expressed and unexpressed needs are. Identify where Syrto fits and help them use it to create concrete value.
• Learn & build. Treat each exchange as an opportunity to better understand how to support the people you work with and to proactively provide them with new ideas, perspectives, and solutions. Translate insights from every client interaction into meaningful and actionable product improvements.
• Accountability. Own follow-ups, next steps, and relationship quality and evolution. Treat execution as a craft.

What we look for

• Active Empathy. You act with transparency to protect trust. You deeply empathize with the people you work with, taking the time to truly understand their aspirations, challenges, and underlying needs, and you consistently prioritize what matters most to them.
• People first. You put people as priority, valuing feelings and context before action, and acknowledging that everyone’s day is shaped by unique challenges and victories.
• Positivity and proactivity. You bring energy and optimism to every situation, approaching problems and requests with a positive, proactive mindset that enhances both the environment and outcomes.
• Finance comfort. You can discuss companies and financials naturally (business models, P&L, balance sheet, cash flow).

What we offer

• Direct exposure to senior decision-makers and real customer-facing situations
• Close work with the founders and high responsibility from day one
• Competitive compensation
• A team environment built on standards, trust, and pace

Commitment & requirements

• Full-time. Milan (hybrid).
• Paid internship: 800€/month
• Must be MSc or Master student or recent graduate
• English and Italian proficiency required
• Must be based in Milan