Core Account Manager

Translated is where technology and humanity meet to create global understanding. Founded in 1999 by a linguist and a computer scientist, we are on a mission to allow everyone to understand and be understood in their own language.

We envision a world where people from different cultures can communicate seamlessly, with unprecedented access to knowledge, cultural exchange, and business opportunities.

To make this possible, we combine a network of over 500,000 vetted, native-speaking language professionals with a unique translation AI, Lara, capable of recognizing its limits and explaining its choices. Through an ecosystem of AI-powered translation tools (Matecat, Matesub, and Matedub), an enterprise localization platform ( TranslationOS), and an online translator (Lara Translate), we support more than 400,000 clients in 200 languages, helping people and organizations connect across cultures.

Everything we build reflects a simple principle: technology should amplify human potential, not replace it. Whether through a marketing campaign, an event, or a new process, every project at Translated contributes to a larger purpose: bringing people closer together through understanding.

At Translated, you’ll join an international, collaborative environment where curiosity, creativity, and excellence are valued as much as results.

We believe in humans.

We are looking for a Localization Account Manager.

As an Account Manager, you'll drive business growth by converting leads and nurturing client relationships across a diverse portfolio. You'll be the bridge between our services and clients, from individual professionals to large corporations, ensuring exceptional service delivery and sustainable growth.

We are offering an in-house position, in our offices in Rome.

Key Responsibilities

• Client Acquisition and Relationship Building: lead the full client acquisition process by transforming inbound leads into long-term partnerships through tailored solutions.
• Account Development: identify and capitalize on opportunities for account growth while maintaining and strengthening relationships with existing clients.
• Portfolio Management: oversee and ensure the health, profitability, and satisfaction of your client portfolio.
• Cross-Functional Collaboration: partner with internal teams to deliver outstanding client solutions and drive continuous improvement.
• Performance Tracking: analyze KPIs and implement data-driven strategies to optimize client portfolios for better performance.

Requirements

• Professional Experience: demonstrated success in client acquisition and retention, with a proven ability to convert leads into lasting partnerships.
• Account Management Expertise: strong track record in growing and maintaining client relationships, maximizing account value, and ensuring profitability.
• Language Skills: fluent in English, with proficiency in at least one additional language (Italian, German, or French preferred).
• Cultural Competence: proven ability to work effectively in multicultural environments with a diverse range of client portfolios.
• Analytical Skills: experience in monitoring and enhancing key metrics such as client retention rates, revenue growth, and customer satisfaction.
• Ability to thrive in fast-paced settings, managing multiple priorities effectively.
• Proven track record of successful teamwork and consistently surpassing targets.
• Strong strategic problem-solving abilities, with a focus on customizing solutions to meet diverse client needs.

If this description reflects your experience, we are excited to meet you!

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

At Translated, we see our people as athletes, and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind, body, and spirit.

We nurture and support the team’s personal and professional development every day through growth-oriented initiatives like personalized learning paths and networking events with industry leaders, health-oriented initiatives like massages, sauna, and workouts in our gym and swimming pool, as well as relaxation rooms, open meeting rooms, a cafeteria , and fully equipped kitchens in every villa. In case of need, every team member has access to psychological, legal, and financial support .

Learn more about our company:

Diversity Statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.