Copilot Adoption Architect

Key Responsibilities

• Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.
• Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
• Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
• Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
• Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
• Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement

Core ACM Competencies

As an adoption expert, you are expected to perform the below tasks at a senior level:

• Capabilities assessment:
• stakeholder mapping, persona analysis, workflow time-and-motion snapshots, enablement maturity, change risks.
• Adoption Planning & Governance (non-technical)
• Build 12-week adoption plan with ADKAR milestones map, sponsor roadmaps, resistance plans, reinforcement tactics, RAID log, RACI, comms & training calendar, and value tracking plan.
• Design executive steering cadences with KPI pack & decision log.
• Enablement & Training
• Design persona-based curricula, with measurable learning outcomes
• Design train-the-trainer bootcamps; with observation rubrics and pass/fail criteria.
• Design internal champions certification materials
• Produce ready-to-ship materials: quick start guides, “prompt recipes,” micro-videos, in-app nudges,... etc
• Champions program
• Design champion programs with champion charter, nomination mail template, recruitment mechanisms via manager nomination; first 30-day schedule, monthly champions scoreboards, champion activity & impact tracking, ..etc.

• Communications & Engagement
• Produce quarterly comms plan; maintain a content calendar; A/B test subject lines; report reach, open, CTR, and behavior lift.
• Produce adoption narrative artifacts (why now, wins, next wave, challenges, leaderboards).
• Produce tips artifacts: weekly short posts, bi-weekly champion spotlight, monthly town hall agendas with live demos and Q&A, FAQ drafts, launch emails
• Content production
• Write 1-page cheat sheets, 2-minute screen-caps, manager talk-tracks, …etc.
• Facilitation & coaching
• Design executive showcases, floor walks, office hours, …etc.
• Ability to convert objections into experiments with clear next steps.
• Feedback & support:
• Design team inbox, surveys, office hours schedules, FAQ knowledge base, sentiment tracking mechanisms.
• Measurement & Value Realization
• Design live adoption dashboards (WAU/DAU, depth of use, role cohorts, training completion, help-desk deflection); with baseline capture guide.
• Design pre/post workflow studies for priority use cases; with calculations of time saved × frequency × role count.
• Design continuous feedback loops: surveys, office hours, shadowing, ... etc
• Adoption analytics & Value quantification
• Design weekly KPI packs (reach, activation, depth, retention, satisfaction, value); cohort analysis; funnel diagnostics; experiment readouts.
• Design Pre/post measurements, counterfactuals, and ROI models
• Scale & Sustain
• Produce industrialized playbooks for new BUs (starter kit, checklist, templates).
• Design transition and sustainment plans: champions incentives, refresher paths, quarterly retros.

Core Microsoft/AI Competencies

• AI Use-case engineering (non-technical) : Facilitate workshops to decompose tasks, map prompt patterns, define acceptance tests, and assign owners; deliver a scored backlog for prioritization (RICE/ICE) and go/no-go criteria
• Articulate AI Transformation business value , map to business KPIs and baselines, capture pilot results, maintain a value register, and craft exec-ready narratives linking signals to outcomes.
• Persona & workflow analysis : Build “day-in-the-life” task inventories; run time-and-motion studies; convert to AI transformation workflow with Pre/post measurement plan (baseline source + target metrics).
• Drive Prompt Pattern Labs and produce prompt “recipes” mapped to the customer’s context, a “good→better→best” prompt ladder and lab handouts.
• Analytics: Pull from M365 Admin Center usage/adoption, Adoption Score category measures, Viva Insights aggregated behavior signals, and Forms surveys to triangulate reach, activation, depth, and behavior change. Maintain a KPI dictionary with thresholds and experiment guardrails
• Knowledgeably articulate principle of AI Safety , author acceptable-use and safe-prompting guidelines; run short user safety briefs. create a risk register (data leakage, hallucination), an incident comms playbook, and quick drills.
• Socialize Microsoft Responsible AI principles (fairness, reliability & safety, privacy & security, inclusiveness, transparency, accountability). Embed in training/comms with clear escalation paths.

Core Consulting Competencies

• 7–10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).
• Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.
• Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
• Multi-industry exposure; comfort switching contexts multiple times per week.
• Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.
• Facilitation & objection handling: Convert “AI fear/quality/safety” into experiments with owners and dates; keep rooms outcome focused.

Required Qualifications

• 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.
• Experience leading use case identification and business case development for emerging technologies.
• Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.
• Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.
• Experience with adoption and change management frameworks (Prosci, or equivalent).
• Proven ability to work cross-functionally with business, IT, and executive stakeholders.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience with internal communications, skilling, or change enablement programs in large organizations.
• Experience working with adoption and success teams to accelerate impact and remove blockers.

Preferred experience

• Experience enabling champions communities at 1k+ scale
• Prior short-format consulting (Big-4/boutique),
• Deep enablement for finance/legal/customer service personas,
• Multi-geo/multilingual rollouts,
• creation of learning assets and Power BI adoption views.

Required Certifications

• Prosci Certified Change Practitioner or equivalent
• Proven Microsoft Copilot knowledge credentials or equivalent