Content Production Project Manager

Serviceplan Italy is looking for a Content Production Project Manager to take full ownership of content production for a strategic international client .

This is a senior operational leadership role within the client project .The mission is simple but critical: turn creative ideas into high-quality, scalable content delivered on time, on budget, and across all channels and markets .

The Role

As Content Production Project Manager, you are responsible for how content gets produced and delivered . You sit at the intersection of creativity, operations, technology, and client service.

You act as the single operational owner within the agency team for the client’s content production ecosystem. You coordinate creative teams, local and offshore production teams, and technology partners to ensure smooth execution. You are the guarantor of delivery quality, budget control, timelines, and coordination .

This role requires a strong understanding of creative projects, combined with an operational mindset focused on structure, efficiency, and scalability.

What You Will Do

You lead end-to-end content production, from planning and adaptation to localization and delivery. You structure workflows, manage priorities, and ensure production runs efficiently at scale. You oversee DTC design and content asset production, including banners, videos, and digital assets. You manage international and offshore production setups and act as the main point of contact for the client on all production-related topics.

You continuously improve the production model by leveraging modern project management tools and by integrating automation and AI into workflows.

Who We Are Looking For

You have strong experience in content production or agency operations, combined with 5 to 10 years of experience in digital transformation . You are comfortable working in international environments and managing offshore or nearshore production teams. You understand creative workflows and know how to translate ideas intoscalable execution.

You are perfectly bilingual in English (UK) and Italian , based in Milan, and comfortable working fully on-site.

You have exceptional communication skills, both internally and externally, a strong client-service mindset, and a natural tendency to be solution-oriented and accountable.

Required Experience

• 5–10 years in content production, agency operations, or delivery roles
• 5–10 years of experience in digital transformation
• Proven experience in international environments
• Strong experience managing offshore / nearshore production teams
• Solid background in DTC design and content asset production (banners, video, digital assets)

Why This Role Matters

You will be responsible for the quality, efficiency, and reliability of content delivery for a strategic client. Your work will directly impact client satisfaction, operational performance, and the long-term success of the Content Factory.

Who This Role Is For

This role is for someone who:

• Understands creative projects , but thinks like an operations leader
• Is comfortable managing complexity, volume, and international setups
• Enjoys structuring, coordinating, and optimizing production
• Takes full ownership and accountability
• Acts as a solution-oriented partner for the client

Tools, AI & Digital Skills

• Strong knowledge of project management and production tools (Workfront, ClickUp, Jira, DAM, CMS)
• Functional and technical understanding of AI applied to content production

Language & Location

• Perfectly bilingual: English (UK) & Italian
• Based in Milan – on-site only

Profile & Mindset

• Fully accountable for quality, budget, coordination, and delivery
• Exceptional communication skills (internal & external)
• Strong client-service mindset, solution-oriented
• Structured, pragmatic, and hands-on