Content Operations Coordinator

Content Operations & MLR Coordination Specialist (Veeva PromoMats)

Who are we?

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers.

We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you.

If this excites you, then apply below.

If interested, please apply with an English CV.

Role Overview

In a fast-paced, customer-centric environment, we are looking for a Content Operations & MLR Coordination Specialist to ensure the efficient, accurate, and timely delivery of promotional materials through the MLR approval process.

This role is critical in accelerating time-to-approval and go-live by managing content upload, orchestrating workflows, and enabling seamless collaboration across Marketing, Regulatory, and Compliance. The position acts as a key operational backbone to guarantee speed, quality, and alignment across the content lifecycle.

Key Responsibilities

• Content Upload & Readiness
• Upload promotional materials into Veeva PromoMats, ensuring completeness, accuracy, and correct association with all required references and documentation for MLR submission.
• MLR Workflow Orchestration
• Coordinate the end-to-end MLR process, ensuring materials are properly prepared, submitted, and managed throughout the approval lifecycle.
• Cross-functional Coordination
• Act as a coordination hub across Marketing, Regulatory, and other stakeholders to ensure alignment and prevent delays or inefficiencies.
• Timeline & SLA Management
• Monitor end-to-end approval timelines, ensuring adherence to agreed SLAs and driving accountability across functions.
• Delivery Acceleration & Bottleneck Resolution
• Identify bottlenecks proactively and intervene to accelerate content approval and go-live.

Required Skills & Experience

• Experience in content operations, coordination, or process management roles
• Strong familiarity with:
• Adobe Acrobat (PDF management)
• Microsoft Word
• Box or similar document management systems
• Strong organizational and coordination skills
• High level of attention to detail and accuracy
• Ability to manage multiple stakeholders and priorities simultaneously

Nice to Have

• Knowledge of Veeva PromoMats
• Familiarity with MLR processes (pharma or regulated environments)
• Experience with Jira or similar project management tools

Key Competencies

• Execution & Delivery Mindset – strong focus on speed and results
• Ownership & Accountability – takes responsibility for timelines and outcomes
• Problem Solving – identifies and resolves bottlenecks proactively
• Autonomy – operates effectively in fast-paced, high-demand environments
• Cross-functional Collaboration – navigates complex stakeholder ecosystems

What Success Looks Like

• Reduced time-to-approval and faster go-live of promotional materials
• Smooth and efficient MLR processes with minimal delays or rework
• High level of alignment and satisfaction across stakeholders
• Proactive identification and resolution of process inefficiencies

EQUAL OPPORTUNITY:

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.