Contact Center Forecasting & Resource Planner

A leading retail company is seeking a Tactical Planning Analyst in Monza, Italy. This hybrid role involves managing workforce service levels and analyzing contact center performance. The ideal candidate should have 6-12 months of experience in a contact center, proficiency in Excel, and fluency in Italian. The position requires excellent time management and offers a competitive benefits package. Join a Fortune 500 company dedicated to inclusion and exceptional employee experiences.
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