Consultant - Service Operations

Overview

As a consultant in the two-year Operations Excellence Program (OEP), you will work on client engagements in the same way as any other McKinsey consultant. You will gain leading-edge operations and consultancy skills primarily through on-the-job coaching, complemented by the OEP’s structured capability-building program. Upon completion, successful consultants join the global group of leading experts in operational excellence.

You will be based in one of our European offices as part of the Operations Practice, blending strategic thinking with hands-on practicality to help clients achieve operational excellence.

Responsibilities

• Identify issues, form hypotheses, design and conduct analyses, and synthesize conclusions into actionable recommendations for client engagements.
• Engage in problem solving, process improvement, and capability-building activities within the Operations Excellence framework.
• Collaborate with cross-functional teams to shape clients’ digital agendas and lead them toward next-generation operational models, including digitally transforming end-to-end journeys using advanced analytics, intelligent automation, GenAI, and agile methodologies in service-oriented industries.
• Help clients imagine and implement the future of service delivery, embedding emerging technologies across front- and back-office operations.
• Participate in functional training and knowledge development, with a curriculum focused on operations excellence themes and specialized areas (manufacturing, product development, purchasing, service operations, supply chain management, or capital excellence).

Qualifications and Skills

• Master’s degree and exceptional academic performance
• Interest or experience in AI-powered service innovation, including digital solutions, robotics, and emerging technologies such as Generative AI, intelligent agents, and AI-native service models (ideally in banking, insurance, software, or consulting contexts)
• Proven leadership in work or extracurricular activities
• Mobility and willingness to undertake European assignments during the work week
• Exceptional analytical and quantitative problem-solving skills
• Strong communication abilities in English and the local office language

Application Instructions

Please submit your application in English, including your CV and transcripts (high school, university, etc.), with all relevant grades.

Join Operations / Ops2025

Location and Seniority

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative, Customer Service, and Project Management
• Industries: Retail, Telecommunications, and Utilities