Communications Manager - Splendido, A Belmond Hotel Portofino

Communications Manager – Splendido Portofino

Belmond is on a mission to become the world’s most desirable luxury travel brand, telling stories that capture the true essence of a place and its people. The Communications Manager is responsible for the two Belmond properties based in Portofino – Splendido and Splendido Mare – implementing all communications activities and supporting the strategy defined by the Divisional Brand and Marketing Director and the Communications Director.

Main Duties and Responsibilities

Planning, Execution & Coordination

• You will work closely with the Divisional Communications team to develop and execute property communication plans that support global and divisional business goals.
• You will be the key point of contact for internal stakeholders and will facilitate communications across teams to inform and generate maximum visibility for all property and divisional activities.

Media & KOLs Relations & Events

• Manage media and KOLs relations and proactively research new contacts to increase the media and KOLs database.
• Proactively pitch journalists for editorials and single press visits to achieve property press targets and increase brand awareness.
• Organize media trips and coordinate single visits.
• Develop press material (press releases, news updates, etc.), respond to media and agency enquiries and keep the internal media platforms updated.
• Organize and support the creation and production of property events, developing relationships with new partners and curating attendee lists based on targets set.

Support Social Media Content Creation Strategy

• Work closely with the Divisional Social Media Managers to build property communication plans that align across all platforms and ensure new stories and campaigns are effectively communicated.
• Support the Divisional Communication team and Social Media teams with the growth of the brand advocate community – research and develop new relationships with content creators and photographers.
• Assist and support the Marketing team as the key reference person on property, supporting with photo shoots and the implementation of Marketing projects.

Line Management

• Manage and coach a trainee or Communications Executive with training and career development when available.

Reporting & Analysis

• Regularly analyze and report on media coverage, events, initiatives and share successes with key internal stakeholders, through PowerPoint presentations and written reports.
• Monitor and manage property performance on media platforms such as Launchmetrics (press) and Lefty (social media).

Other

• Demonstrate knowledge of culture, trends, and competitor activities to inform departmental strategies.
• Act as a role model of Belmond's core behaviours.

Requirements

• 5+ years of public relations / communications experience, preferably within the hospitality industry.
• Highly organized and methodical, able to manage multiple projects under pressure, even during peak season.
• Understanding of and sensibility to luxury hospitality markets.
• Ability to foster collaborative relationships with multiple stakeholders and disciplines.
• Imaginative thinker, able to deliver media results through creative storytelling.
• Excellent communication skills with strong presentation and writing skills.
• Passion for excellence.
• High energy and enthusiasm.
• Fluent in Italian and English.
• Ability to travel.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo – Communication Manager.
• Start date: June 2026.
• Salary as per CCNL plus increases based on seniority and skill level, separate payslip for 13th, 14th and TFR.
• Welfare incentive based on quality goals.
• Cross‑training program in sister properties.
• Bus ticket as a benefit for the contract period.
• Staff canteen.
• Discovering Belmond programme – complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.

The role is based at Splendido, a Belmond Hotel, Portofino. Please apply only if willing to relocate.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The brand is built upon heritage, craftsmanship and genuine, authentic service.