Communication & Marketing - CRM Intern

SDA Bocconi School of Management, founded in 1971, is a leading institution in business education, consistently ranked among the top business schools worldwide. As part of Università Bocconi, we are committed to excellence in teaching, research, and innovation, shaping global leaders through cutting-edge programs and impactful learning experiences.

At SDA Bocconi, we foster a dynamic, inclusive, and international work environment where talent thrives. Our mission is to create and share knowledge that empowers individuals and organizations to drive meaningful change in business and society. We value integrity, diversity, collaboration, and continuous learning, making SDA Bocconi a stimulating and rewarding place to build a career.

Join us and be part of a community that values expertise, innovation, and a passion for excellence.

We are looking for

Communication & Marketing – CRM Intern

who demonstrates strong proficiency with technological tools — primarily Microsoft Excel — and excellent attention to detail.

RESPONSIBILITIES

CRM Data Management Analysis

• Analyze and optimize processes for data entry, validation, and cleaning within the CRM system, including data collected through SDA forms and web applications
• Develop operational procedures to ensure correct Business Partner (BP) creation and updates, retrieve missing data, and standardize input processes for legal entities and, later, individuals
• Monitor CRM data quality across Business Partner records and related activity data

Data Upload & Extraction

• Support data uploads and extractions needed for analysis and database integration
• Share proposed processes with stakeholders and test approved solutions

Testing & Validation

• Test and validate procedures and reports before release to ensure accuracy and functional consistency

Data Analysis Support

• Conduct periodic analyses of CRM and related datasets, including socio-demographic and customer satisfaction analyses

REQUIREMENTS

• Advanced Microsoft Excel proficiency (mandatory) — datasets, formulas, pivot tables, reporting, data analysis
• University degree preferably in Marketing, Communication, Business, or related fields
• At least 6 months of international experience (study or work)
• Strong written and verbal communication skills in Italian and English
• Interest in CRM, digital marketing, and data analysis
• Analytical mindset with strong attention to detail
• Strong teamwork and interpersonal skills
• Ability to manage multiple tasks and deadlines

Nice to have

• Experience with CRM platforms
• Basic knowledge of marketing automation or campaign reporting

WE OFFER

• A 6-month internship allowance of €1,000 gross per month and €8 meal vouchers per working day (Ticket Restaurant)
• Company PC and mobile phone
• Access to the SDA Bocconi training course platform

Place of work:

SDA Bocconi, Via Sarfatti 10 – 20136 Milan

(3 days in office + up to 2 days of smart working after the first month)

The selection process : if you will be shortlisted, you will be invited for an online interview.

Bocconi is an equal opportunities employer. We welcome applications from all suitably qualified candidates who can enhance our culture and working environment.