Commissioning Engineer

Trillium Flow Technologies, founded on a legacy of premier products and services, provides mission-critical valves, pumps, and aftermarket services for core societal infrastructure that includes water and wastewater, power generation including nuclear power, food and beverage, oil and gas equipment, and general industry. Trillium is very customer-centric, providing innovative engineering design with a global footprint focused on meeting our customers’ original equipment and aftermarket needs.

Trillium Pumps Italy is looking for a Commissioning Engineer .

Purpose of Role:

The Commissioning Engineer is the primary contact for the company and customer for managing customer assistance.

He/She is accountable (and responsible whenever possible) for determining solutions for functional and non-functional issues occurring after equipment delivery (pumps and sub-supplies), involving all necessary and relevant internal and external actors. He/She will handle both warranty and non-warranty issues and be responsible for cost tracking related to customer claims.

Key Responsibilities:

• Be the reference point for customers regarding claims.
• Coordinate troubleshooting with all involved functions, including sub-suppliers.
• Maintain communication and relationships with customers concerning claims and warranties.

Main Responsibilities:

• Prepare Root Cause analysis reports, involving other functions such as AM Engineering, OE Engineering, and R&D as needed.
• Provide information to Customer Operations to order and ship spare parts required for warranties and to field service managers for site activities.
• Track claims in relevant systems.
• Monitor warranty costs in relevant systems according to procedures.
• Involve Quality Control/Assurance for internal NCRs and follow-up on corrective actions.

Education and Qualifications:

• Degree in mechanical engineering or equivalent experience in troubleshooting turbomachinery.
• Strong background in pump troubleshooting and knowledge, including pump system interactions.
• Ability to write technical Root Cause Analysis reports, integrating contributions from other departments.
• Ability to handle discussions with customers, often under pressure and stressful situations.
• Ability to read technical drawings.
• Negotiation skills in stressful situations.

Computer Skills:

• ERP, Excel, MS Office.

Trillium Flow Technologies is committed to an inclusive workplace, including hiring and retaining diverse talent. We are proud to be an Equal Opportunity/Affirmative Action Employer and provide equal opportunity regardless of race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship, sex, sexual orientation, gender identity, or any other protected category. Trillium Flow is a background screening, drug-free workplace.