Commercial Operations & Client Services Analyst

Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world the Generali Group is one of the most significant players in the global insurance and the asset management industry. Generali supports each firm to innovate and grow with full investment autonomy ensuring they are set up to develop sustainable and innovative solutions. With the stability of Generali Group backing, the platform enables investors to access distinctive strategies and experts' insights.

GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey.

Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).

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We are looking for a Commercial Operations & Client Services Analyst who will collaborate with the Commercial Team to support daily operations, ensuring seamless renewals and pipeline growth by analysing commercial data, coordinating quotations, and collaborating across teams to optimize processes and deliver client-focused solutions.

Main accountabilities (non-exhaustive list):

• Conducting quantitative and qualitative commercial data analysis and checks supporting renewals management, daily operations and strategic decisions
• Assist the Service Team in managing new business quotations, including Salesforce activities, to drive pipeline growth and improve efficiency
• Support the execution and delivery of renewals deadlines according to client requirements and based on the responsiveness of Network Partners
• Ensure renewal quotes are up to date (in Salesforce) and share the renewal templates with network partners
• Support the Service Team and Network Partners to ensure accurate and timely data collection
• Collaborate with the Commercial Team to deliver the renewal templates to Clients/Intermediaries, closing the loop at local level (i.e., confirm to the local insurer the final renewals conditions)
• Interact with Operations Team to envisage/design improvements related to Commercial processes
• Transversal implementation, coordination of any change in Network Management impacting the business activity

The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs.

Desirable skills & competencies:

• Familiarity with Excel and data management/reporting tools (SalesForce, Business Intelligence software, etc.)
• Ability to develop and maintain effective business relationships with a few correspondents
• within the network, the clients’ and the intermediaries’ organizations
• Strong analytical mindset and ability to manage processes within strict Service Level Agreements (SLAs)
• Problem-solving mindset in order to handle unexpected issues during renewals or data collection
• Willingness to work with tight deadlines in a multicultural environment
• Excellent communication and interpersonal skills, capable of liaising effectively with both operational teams and IT to drive improvements and automation
• Proactive approach to continuous process improvement, with a clear focus on automation and operational efficiency

Desirable qualifications & background:

• None to 1 year of experience in a similar role would be an asset (such as in insurance/reinsurance and data management fields)
• Knowledge of employee benefits and experience in insurance or reinsurance operations is advantageous; familiarity with international insurance programs is definitively a plus
• Previous experience in an international environment is an asset
• Fluent in English, any other language would be considered an asset

This recruitment deals with a permanent and full-time position, based in Assago (close to Milan, Italy).

Generali Employee Benefits’ commitment for recruiting

Generali Employee Benefits is committed to promote equal opportunities in employment. Candidates will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

At Generali, we believe that it is our differences that make the difference. At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I is embedded in how we work and do business every day. All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch.

Generali Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing.