CoinFlip Bitcoin Store Manager - Milan
Descrizione dell'offerta
Overview
CoinFlip is launching a new crypto retail experience in Milan (“CoinFlip Bitcoin Store”) — and we’re looking for someone who’s hungry, driven, and ready to help build something big. If you thrive in fast-paced environments, love talking to people, and get excited about crypto and financial innovation, this role is for you.
Job Type
Full-time (or part-time depending on candidate fit)
Location & Hours
The role is based in our Bitcoin Store in Milan (Porta Nuova). The store is open Monday–Saturday with standard shop hours.
Responsibilities
- Drive Growth & Sales: Engage every customer who walks in — educate, build trust, and close the sale. Hit and exceed sales targets by generating repeat business, referrals, and local excitement. Spot opportunities for growth and take action.
- Own the Customer Experience: Act as the in-store crypto expert and trusted guide. Deliver a smooth, friendly, and transparent experience every time. Build long-term relationships that create loyal, returning customers. Provide remote customer support (phone, chat, ticketing) when needed. Collaborate with the team to improve the customer experience and optimize service processes.
- Operate with Excellence: Handle compliant and accurate transactions with care and precision. Keep the store running smoothly, organized, and visually sharp; take responsibility for opening, closing, and maintaining the store’s presentation and standards. Maintain logs of leads, follow‑ups, customer interactions, and sales activity. Carry out back‑office activities: data entry, updating records, handling requests.
- Build Community: Represent CoinFlip at local events, meetups, and community activities. Help establish CoinFlip as a trusted name in the Milan crypto ecosystem. Share on‑the‑ground insights to help drive strategy and growth.
Qualifications
- Strong sales motivation and a clear commercial mindset.
- Mandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc.
- Excellent communication and interpersonal skills: you enjoy engaging with people, listening, and guiding them.
- Excellent problem‑solving and decision‑making abilities, with a customer‑centric mindset.
- Self‑motivated, proactive, and able to work effectively in a fast‑paced startup‑like environment.
- Ability to adapt to changes and embrace innovation in the evolving crypto landscape.
- Native Italian and fluent English.
Nice to have
- Short experience in customer‑facing roles (retail, customer care, telco, digital services).
- Experience in customer support or help desk activities.
- Background or studies in economics, digital fields, fintech, or tech.
- General passion and knowledge of fintech and cryptocurrency.
- Knowledge of an additional language (Russian, Mandarin Chinese) is a considered plus.