CoinFlip Bitcoin Store Manager - Milan

Job Type
Full-time
Description
CoinFlip is launching a new crypto retail experience in Milan (“CoinFlip Bitcoin Store”) — and we’re looking for someone who’s hungry, driven, and ready to help build something big. If you thrive in fast-paced environments, love talking to people, and get excited about crypto and financial innovation, this role is for you.
You’ll be the heartbeat of our CoinFlip Bitcoin Store: educating customers, driving sales, building relationships, and representing CoinFlip in one of our most exciting new markets. This role blends sales, customer experience, and community building — perfect for someone with hustle and an entrepreneurial mindset.
The role is based in our Bitcoin Store in Milan (Porta Nuova), open Monday-Saturday with standard shop hours.
The contract may be part-time or full-time, depending on candidate fit.
Responsibilities:?
Drive Growth & Sales

• Engage every customer who walks in — educate, build trust, and close the sale.
• Hit and exceed sales targets by generating repeat business, referrals, and local excitement.
• Spot opportunities for growth and take action.
  

Own the Customer Experience

• Act as the in-store crypto expert and trusted guide.
• Deliver a smooth, friendly, and transparent experience every time.
• Build long-term relationships that create loyal, returning customers.
• Provide remote customer support (phone, chat, ticketing) when needed.
• Collaborate with the team to improve customer experience and optimize service processes.
  

Operate with Excellence

• Handle compliant and accurate transactions with care and precision.
• Keep the store running smoothly, organized, and visually sharp. Take responsibility for opening, closing, and maintaining the store’s presentation and standards.
• Maintain logs of leads, follow-ups, customer interactions, and sales activity.
• Carry out back-office activities: data entry, updating records, handling requests.
  

Build Community

• Represent CoinFlip at local events, meetups, and community activities.
• Help establish CoinFlip as a trusted name in the Milan crypto ecosystem.
• Share on-the-ground insights to help drive strategy and growth.
  

Qualifications:?
An entry-level, motivated, sales-driven profile with genuine passion for crypto.
Previous work experience is a plus—but not required. Attitude matters most!
You Must Have

• Strong sales motivation and a clear commercial mindset.
• Mandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc.
• Excellent communication and interpersonal skills: you enjoy engaging with people, listening, and guiding them.
• Excellent problem-solving and decision-making abilities, with a customer-centric mindset.?
• Self-motivated, proactive and able to work effectively in a fast-paced startup-esque ???environment.?
• Ability to adapt to changes and embrace innovation in the evolving crypto landscape.?
• Native Italian and fluent English.
  

Nice to have:?

• Short experience in customer-facing roles (retail, customer care, telco, digital services).
• Experience in customer support or help desk activities.
• Background or studies in economics, digital fields, fintech, or tech.
• General passion and knowledge of fintech and cryptocurrency.
• Knowledge of an additional language (Russian, Mandarin Chinese) is a considered plus?