CoinFlip Bitcoin Store Manager - Milan

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CoinFlip is a global digital currency platform company focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip is launching a new crypto retail experience in Milan (“CoinFlip Bitcoin Store”) and we’re looking for someone who’s hungry, driven, and ready to help build something big. If you thrive in fast‑paced environments, love talking to people, and get excited about crypto and financial innovation, this role is for you.

You’ll be the heartbeat of our CoinFlip Bitcoin Store: educating customers, driving sales, building relationships, and representing CoinFlip in one of our most exciting new markets. This role blends sales, customer experience, and community building — perfect for someone with hustle and an entrepreneurial mindset.

The role is based in our Bitcoin Store in Milan (Porta Nuova), open Monday‑Saturday with standard shop hours. The contract may be part‑time or full‑time, depending on candidate fit.

Responsibilities

• Engage every customer who walks in — educate, build trust, and close the sale.
• Hit and exceed sales targets by generating repeat business, referrals, and local excitement.
• Spot opportunities for growth and take action.

Own the Customer Experience

• Act as the in‑store crypto expert and trusted guide.
• Deliver a smooth, friendly, and transparent experience every time.
• Build long‑term relationships that create loyal, returning customers.
• Provide remote customer support (phone, chat, ticketing) when needed.
• Collaborate with the team to improve customer experience and optimize service processes.

Operate with Excellence

• Handle compliant and accurate transactions with care and precision.
• Keep the store running smoothly, organized, and visually sharp. Take responsibility for opening, closing, and maintaining the store’s presentation and standards.
• Maintain logs of leads, follow‑ups, customer interactions, and sales activity.
• Carry out back‑office activities: data entry, updating records, handling requests.

Build Community

• Represent CoinFlip at local events, meetups, and community activities.
• Help establish CoinFlip as a trusted name in the Milan crypto ecosystem.
• Share on‑the‑ground insights to help drive strategy and growth.

Qualifications

An entry‑level, motivated, sales‑driven profile with genuine passion for crypto.

Required Skills

• Strong sales motivation and a clear commercial mindset.
• Mandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc.
• Excellent communication and interpersonal skills: you enjoy engaging with people, listening, and guiding them.
• Excellent problem‑solving and decision‑making abilities, with a customer‑centric mindset.
• Self‑motivated, proactive and able to work effectively in a fast‑paced startup‑esque environment.
• Ability to adapt to changes and embrace innovation in the evolving crypto landscape.
• Native Italian and fluent English.

Nice to have

• Short experience in customer‑facing roles (retail, customer care, telco, digital services).
• Experience in customer support or help desk activities.
• Background or studies in economics, digital fields, fintech, or tech.
• General passion and knowledge of fintech and cryptocurrency.
• Knowledge of an additional language (Russian, Mandarin Chinese) is a considered plus.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

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