Cluster Operations Leader, ADC Data Center Ops

Cluster Operations Leader, ADC Data Center Ops

Job ID: | Amazon Data Services, Inc.

Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs? Amazon Web Services (AWS) is seeking a seasoned, proven leader to join the Data Center Community organization for the Amazon Dedicated Cloud business.

This organization operates rapidly-scaling, high-availability data centers supporting the U.S government. They execute server and network device installations, IT hardware repairs, and data center mechanical and electrical system operations and maintenance on a 24x7 basis. The Sr. Manager of Operations must be technically adept, operationally agile, and completely committed to availability. The Sr. Manager will be responsible for ensuring standards for operational performance in the areas of safety, security, availability, capacity, people/ID&E, and cost of all data centers in a specific region.

The right candidate will need to stay on top of the long-term strategy as well as the operating details of his/her organization to ensure urgent tactical issues are addressed and their teams are taking steps to head off customer impacting risks and issues. We seek a proven leader with operational strength and experience building and leading large geographically dispersed teams.

Must be willing to travel to data centers in Culpeper, Warrenton and Alexandria.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.

Key responsibilities

• Operation and maintenance of data center mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
• Oversight of teams responsible for installation, repair, and decommissioning of data center hardware and network devices.
• Leading, managing, coaching, and developing the data center cluster operations management teams.
• Performance management of key vendors and maintenance vendors in line with management goals.
• Executing the infrastructure operations support component of new cluster launches, new data center launches, and existing data center expansions.
• Proposing and complying with agreed operational performance goals relating to safety, security, availability, capacity, people/ID&E, and cost.
• Supporting the physical security safeguarding of the people, assets, and customer data in data centers.
• Operations budgeting and management of capital expenditures and operating expenses in line with management targets.
• Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.

Basic Qualifications

• Bachelor’s degree or above in Engineering, Computer Science, or a related field
• Experience in delivering design solutions for projects of large scope and complexity
• Experience managing large teams (about 120+ indirect reports and 4+ direct reports), or experience as an acting operations manager
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• 5+ years of analytical, quantitative, communication, and presentations experience
• 10+ years of relevant work in a data center or other critical environment experience

Preferred Qualifications

• Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, VA, Culpeper – 170,000.00 – 265,000.00 USD annually