Cloud Support Engineer

Overview

We are seeking a highly skilled Cloud Support Onboarding Specialist with strong expertise in Microsoft Azure to support the onboarding, enablement, and continuous technical guidance of new users and teams within a global enterprise environment. The ideal candidate will provide hands-on technical assistance, ensure smooth adoption of cloud services, and act as a trusted advisor during the onboarding lifecycle.

Key Responsibilities

• Lead and manage the end-to-end onboarding process for new users and teams adopting Azure cloud services.
• Provide technical support and guidance on Azure fundamentals, resource management, networking, storage, security, and monitoring.
• Assist users in configuring Azure environments, including subscriptions, access roles, resource groups, and policy applications.
• Troubleshoot onboarding-related issues across Azure services (e.g., VMs, Azure AD, Storage Accounts, App Services, Databases, Networks).
• Deliver structured onboarding sessions, technical walkthroughs, and best practices for Azure cloud adoption.
• Support users with account setup, identity access management, MFA configuration, and compliance requirements.
• Collaborate with engineering, security, and cloud governance teams to ensure alignment with internal standards and cloud frameworks.
• Document onboarding procedures, FAQs, step-by-step guides, and technical knowledge articles.
• Track onboarding progress, follow up on pending items, and ensure timely resolution of technical issues.
• Identify opportunities to improve onboarding workflows and propose automation or enhancements where applicable.

Required Skills & Qualifications

• 2–4 years of experience in Azure support , cloud operations, or technical onboarding roles.
• Strong knowledge of Microsoft Azure services, including:
• Azure AD / Entra ID
• Virtual Machines
• Storage Services
• App Services
• Virtual Networks, NSGs, VPN Gateway
• Monitoring & Alerts (Azure Monitor, Log Analytics)
• Experience supporting users in cloud migrations, onboarding, or technical enablement.
• Strong troubleshooting and problem-solving skills across Azure workloads and cloud infrastructure.
• Familiarity with ITSM processes and ticketing systems.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Ability to work in a fast-paced, multicultural, and globally distributed environment.

Preferred Qualifications

• Azure certification(s):
• AZ-900 (Fundamentals)
• AZ-104 (Administrator)
• AZ-305 (Architect) is a plus
• Experience with automation or scripting (PowerShell, Bash, Azure CLI).
• Knowledge of cloud governance, security principles, and compliance standards.
• Prior experience in large enterprise environments.

Soft Skills

• Customer-oriented mindset with strong service delivery skills.
• Excellent documentation and organizational abilities.
• Proactive, adaptable, and able to manage multiple onboarding processes simultaneously.
• Strong teamwork, collaboration, and communication skills.