Cloud Contact Center Solutions Lead – Italy

A global insurance provider is seeking a CCS Local Expert in Italy to oversee Cloud Contact Center operations. The role involves managing the CCS solution pipeline, coordinating resources, and ensuring alignment with global standards. The ideal candidate will have over 5 years of experience in project management, strong analytical skills, and a background in automation delivery. Candidates must be proficient in English and Italian, with expertise in Conversational AI a plus. This position supports a flexible work-life balance through various wellbeing programs.
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