Clinical and Client Services Manager

COMMUNITY HEALTH CENTRE Chatham-Kent Community Health Centres (ON)

LOCATION

LOCATION 150 Richmond Street
Chatham, Ontario Chatham
Canada
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APPLICATION DEADLINE

APPLICATION DEADLINE 03/29/2026

POSITION DESCRIPTION

This position will support the mission, vision and values of the CKCHC. The Clinical and Client Services Manager is a Registered Nurse (RN) who is a member of the senior leadership team, who is involved in the Centre’s strategic planning process and who is responsible for the development of clinical policies and procedures and clinical pathways and systems. The Clinical and Client Services Manager will support and supervise clinical staff, and work to ensure the safe and efficient provision of care and administrative support systems in the delivery of services to clients. The Clinical and Client Services Manager is responsible for ensuring that evidence-based, holistic care that is focused on health promotion/disease prevention is delivered by the interdisciplinary health care team.

• Provide leadership to an interprofessional primary care, allied health and administrative support team in support of the organizational mission, vision, values and strategic directions.
• Monitor individual and team performance and provide feedback, instruction and/or redirection.
• Lead and manage required/necessary change in a spirit of collaboration using effective change management and quality improvement strategies ensuring evidence-based practices implementation for evolving models of care within the agency in alignment with primary care directions and community-based needs.
• Manage and work to resolve interpersonal conflict in a timely manner using appropriate conflict resolution strategies.
• Respond appropriately to client complaints and incident reports in a timely manner for improved client experience, client-centered care and service delivery.
• Lead discussion and resolution of issues related to clinical operations and client care.
• Successfully generates a culture of data driven decision-making to provide the highest quality of care and efficient administrative processes, along with evidence-based care and best practices in operations.
• Proven ability to build relationships and inspire engagement, positive and effective working relationships amongst clients and families, employees, volunteers, partners and other care providers
• Responsible for the operations and budget for a full spectrum of primary care services and specialized programming. Review financial reports, complete financial and operational variance reporting in collaboration with the finance team.
• Manage respective team’s schedule and payroll processes, ensuring appropriate coverage to provide safe and effective service.
• Drive organizational performance of clinical indicators including but not limited to M-SAA, Quality Improvement Plan, CKOHT efforts, etc.
• Collaborate with the Executive Director, Board and team while leading the development, implementation and monitoring of the accreditation renewal program as the organizational accreditation lead. Lead initiatives that assist the organization in the accreditation process.
• Provide education, support and develop systems that support client confidentiality and ensure that the team and organization provide care in compliance with the Personal Health Information Protection Act (PHIPA) and other Acts/legislation.
• Lead the development and management of medical directives and other policies and procedures related to clinical practice and specific portfolio responsibilities (e.g. Accreditation, etc.).
• Promote integration of evidence-based/best/leading practice guidelines in the provision of care.
• Collaborates with the interprofessional team and community providers in development of partnerships to improve access to the priority population groups.
• Reports to the Executive Director unresolved issues related to individual work performance or professional standards.
• Attend Board of Director meetings and provide information and support as required as the accreditation lead.
• Maintains electronic clinical records, participates in chart review, case conferences and supports care plans as necessary.
• Respect the cultural diversity of the client, community and CKCHC.