Client Services Specialist - Digital Agency (Remote, Freelance)

Figmenta is an independent boutique digital agency with 18 years of experience and a DNA deeply rooted in the worlds of beauty, fashion, and luxury lifestyle →

We work with both multinational corporations and smaller businesses or startups, always with a modern, tailored, and international approach.

This year, we have once again been recognized by UK Lux Magazine as the Leading Beauty & Fashion Digital Marketing Agency in Italy

We are looking for a Client Services Specialist (Remote, Freelance) with at least 5 years of experience in digital and creative environments. A professional who can combine strategic oversight with hands-on execution: confident in managing client relationships, coordinating a team, and, when needed, jumping in to craft impactful proposals, decks, and presentations.

This role requires a strong mix of client partnership, business development, and project management skills.

Who you are

• You are a natural client partner, with experience leading ongoing retainers and projects from successful delivery to long-term growth.
• You know how to transform agency proposals into compelling offers, bringing together the elements needed to win.
• You enjoy working on upselling initiatives, identifying and executing opportunities to expand existing client relationships.
• You thrive in new business contexts, from preparing proposals to meeting potential clients, and you’re eager to keep developing this area of your career.
• You have a solid project management background, with experience handling medium to large-scale digital and creative projects.
• You can coordinate junior figures while also rolling up your sleeves when needed.

Requirements

• Excellent communication and presentation skills in English (C1–C2 level).
• Minimum 5 years of experience in client services, account management, or project management in a digital or creative agency.
• Strong ability to manage and grow client partnerships.
• Experience in preparing impactful proposals, pitches, and presentations.
• Strong upselling mindset with proven ability to identify new opportunities.
• Familiarity with remote work.
• Hands-on attitude, able to both lead and execute when necessary.

What we offer

• Freelance collaboration with our UK company, part-time or full-time.
• Option to choose a short workweek (Mon–Thu).
• Fully remote setting, work from anywhere in the world.
• Unlimited variable bonuses linked to new business and upselling.
• Full flexibility and self-management of your time.
• Access to AI-Gen tools and internal resources to enrich your workflow.
• A dynamic, international, and stimulating environment, alongside a team with over 20 years of industry experience.

Equal Opportunity

Figmenta is an equal opportunity employer. We welcome applications from individuals of all backgrounds, cultures, and experiences, with no distinctions of any kind.