Client Service & Operations Assistant Manager
Descrizione dell'offerta
Position Job Title: Client Service & Operations Assistant Manager
Start Date: flexible but ideally from January/February
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum & Bonus: to be discussed, depending on experience
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days:
1st April to 31st October - Monday to Friday + Weekend on call
1st to 31st March: 5 days/week
1st November to 28th February: 3 days/week
TASKS:
Customer Care and Travel Quality Management (April to October)
● Welcoming clients on arrival day and being available for any assistance throughout their stay.
● Staying in constant contact with VIP clients, providing daily updates and essential travel information.
● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination.
● Rapid problem solving when inconvenience occur on the ground
● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software
● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
● Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system
Admin, Account Management, and Product (November to March)
● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software
● Booking’s folders closure liaising with CFO
● Producing Reporting
● Liaise with Copywriter for the creation of any new tour description
● Assistance with developing travel guides
Others:
● Support the CEO, COO, CFO and Quality Manager with daily tasks if required.
REQUIRED:
- Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role
- Professional Italian & English speaking and writing
- The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
- Great IT skills and comfortable with technology
- Great communication skills
- London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).
Please send your cover letter and CV to copying-in