Client Service Director

Key Responsibilities

• Client Management and Relationship Building: Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.


• Team Leadership and Development: Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.


• Business Growth: Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.


• Strategic Vision and Innovation: Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.


• Sustainability and Social Impact: Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative's role as a Benefit Corporation, in synergy with DEI team.


• Operational Excellence: Ensure quality and precision in delivery, with attention to detail and care in execution.


• Ethics, Diversity, and Inclusion: Promote an open and inclusive environment, valuing the perspectives of all talents.


• Financial Oversight: Monitor budgets, profitability, and margins, ensuring economic sustainability.


• Network Representation: Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador.

Requirements

• Proven experience (8-10 years) in client management within integrated agency environments.


• Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration.


• Strong orientation toward business development and client growth.


• Sensitivity to sustainability, inclusion, and social responsibility topics.


• Strategic vision combined with operational rigor and a results-driven mindset.

Location: Milan | Brand: Dentsu | Time Type: Full time | Contract Type: Permanent

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