Client Project Management Lead

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Overview

The role of Client Project Management Lead is to develop and direct the planning/strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

Responsibilities

• Oversee the execution and completion of client implementation projects
• Oversee people who lead projects supporting the company–client relationship, ensuring customer satisfaction
• Provide budget analysis, labor planning, and coordination of activities between client and company employees
• Monitor project completion from initiation through delivery to meet revenue and cost projections
• Oversee the performance of installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
• Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
• Define client implementation project scope and objectives
• Prepare budget based on scope of work and resource requirements
• Create the project management plan based on requirements and obtain sign‑off
• Track project costs to monitor budget compliance
• Develop and manage a detailed client implementation project schedule and work plan
• Provide project updates to stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Apply industry best practices, techniques, and standards throughout project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Oversee all incoming and outgoing project documentation and administration and develop status reports
• Ensure project milestones are met and that scope changes are aligned to budget and managed effectively
• Action improvements from project reviews using artefacts and historical metrics to improve current processes and project quality

Qualifications

• Knowledge, skills and attributes: Excellent communication and stakeholder engagement, strong organizing, planning and administration skills, attention to detail and accuracy, strong interpersonal skills, and resourcefulness
• Analytical skills, proactive approach, ability to work independently and in a team, and ability to work under pressure and meet deadlines
• Adaptable and collaborative with sound conflict management and problem‑solving abilities
• Ability to coordinate activities of various stakeholders to drive project completion
• Software knowledge (e.g., Power BI, Project Web App)
• Bachelor’s or equivalent degree in the relevant field
• Certifications such as PMI, PMP, CAPM, or Prince2 (as applicable)
• Experience: Professional project management experience in a cross‑business unit capacity, including high‑complexity, cross‑unit projects
• Experience using project management software tools, methodologies, and best practices
• Experience managing the entire project lifecycle and delivering client implementation projects
• Experience delivering projects using an agile methodology and interacting with client and executive stakeholders