Client & Partner Relationship Director

Overview

Position: Client & Partner Relationship Director. The Relationship Director acts as the local point of contact and communication facilitator between the agency, its existing and potential clients and local media partners.

You will be working alongside our global teams based in London, Boston, and APAC to deliver seamless consultancy and services to world-class financial institutions.

Based in Milan, this role reports to a manager located in our London headquarters; strong communication and autonomy are important given the cross-location reporting line.

We are looking for an experienced professional with passion and experience in media and finance. You will act as a dynamic, client-focused point of contact, aligning closely with the strategic direction set by the regional leadership.

As we continue to invest heavily in martech and adtech, we are looking for someone genuinely energized by technology, with real interest about AI and LLMs and comfortable talking about it as well as with the self-starter drive to explore and learn independently.

About Us

Fundamental Media are passionate front-runners of media planning, buying, and technology within the financial services sector. Established in 2003 in London, we have grown to over 170 people globally while retaining an independent, collaborative ethos. We achieve success through expert sector knowledge and innovative, proprietary performance marketing technologies, in-house adtech and martech solutions, and industry market research. Our global footprint includes offices in London, Boston, Hong Kong, and Sydney.

Key Responsibilities

• Local support: act as the primary local point of contact, supporting the London-based decision-maker in executing the market strategy.
• Client relationships: maintain and nurture local client relationships, ensuring high satisfaction, open communication, and regular status reporting. Enable continuity of relationships during account transitions and organizational updates. Support introductions and onboarding of new local client contacts and stakeholders.
• Media plans consultancy: provide local market context and input to the central account team to support their preparation of media plans for clients and attend client meetings when needed as the local specialist.
• Media buying & commercials: support the negotiation of effective media deals and ensure group agency agreements with publishers are robust and beneficial.
• Market opportunities development: identify market opportunities and assist the London-based regional team in building a healthy pipeline for new business pitches.
• Local media stakeholders relations: ensure all local media stakeholders have a consistent, reliable point of contact for day-to-day queries and represent the agency at local meetings and industry events.
• Team training: train and upskill team members on proprietary technologies/ third-party advertising platforms and provide local market intelligence to relevant teams.
• Cross-functional coordination: align projects and communication across global operations, research, digital, and account teams.

Candidate Profile

• Experience: 4+ years of account or client management experience within advertising agency environments and/or investment management services. Proven track record of managing senior client relationships and delivering on client KPIs to ensure account retention.
• Language: native/fluent proficiency in both written and spoken Italian and English. Additional European languages especially Spanish or French are a plus.
• Media and market expertise: solid knowledge of media planning and buying within the Italian and European markets. Prior experience managing campaigns within the financial sector is highly desirable.
• Negotiations: strong negotiation skills with the ability to secure advantageous media deals and identify organic growth opportunities.
• Project delivery & team coordination: demonstrable ability to handle multiple complex projects simultaneously, coordinating deliverables across cross-functional, multicultural teams.
• Communication: exceptional interpersonal and communication skills, with the ability to deliver clear evaluations and recommendations.
• Mindset: Self-motivated, flexible, comfortable working autonomously and reporting to a manager based abroad.
• Education: minimum BA degree or equivalent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you require any information in an alternative format or need any reasonable adjustments at any stage of the recruitment process, please let us know. We are committed to providing an inclusive and accessible recruitment experience for all candidates throughout the process.

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