Client Partner

Overview

Client Partner – Milan (Hybrid). This role sits at the center of Kantar’s growth in Italy and focuses on accelerating commercial performance across key clients.

You will build senior relationships, identify and develop opportunities, and position Kantar as a trusted strategic partner to drive sustainable, profitable growth.

Responsibilities

• Drive commercial growth across assigned clients, delivering against revenue, pipeline, and new‑business targets.
• Build and deepen relationships with senior stakeholders, decision makers, and influencers.
• Identify client needs, challenges, and growth opportunities across industries and functions.
• Create and develop a strong pipeline of opportunities from existing clients, ensuring effective qualification and progression.
• Translate client challenges into clear, actionable commercial opportunities.
• Bring together the right experts across Global Research Group, Solutions, and Consulting to deliver client value.
• Lead and support proposals, pitches, and commercial negotiations.
• Expand Kantar’s presence across multiple buying centres and functions within client organisations.
• Collaborate across teams to deliver a seamless, integrated client experience.
• Maintain strong commercial discipline, including pipeline management, forecasting, and account planning.
• Represent the voice of the client internally and influence strategic priorities.

Qualifications

• Proven experience in client partnership or key account management roles.
• Expert knowledge in marketing and brand consulting.
• Strong commercial acumen and a consistent track record of driving growth.
• Experience managing and identifying upsell and cross‑sell opportunities that drive account revenue growth.
• Ability to build credibility and trusted relationships with senior stakeholders.
• Strong networking, influencing, and stakeholder management skills.
• Deep understanding of client industries and business challenges.
• Ability to connect client needs with insight, data, technology, and consulting solutions.
• A collaborative approach, with the ability to mobilise cross‑functional teams in a matrix environment.
• Clear and compelling communication skills, including storytelling, presentations, and proposal writing.
• A client‑first mindset with a proactive, opportunity‑driven approach.
• Bilingual Italian and English.

Benefits

• Key role in driving growth and shaping client strategy within a leading global organisation.
• Opportunity to work with some of the world’s most recognised brands and organisations.
• Exposure to senior stakeholders across clients and within Kantar.
• Collaborative, international environment where you can influence across teams and functions.
• Access to a broad range of expertise, solutions, and consulting capabilities.
• Continuous learning and development through complex, high‑impact client challenges.

Location: Milan, Viale Monza (Hybrid)

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and well‑being is taken into consideration.