Client Insights Specialist

The Company

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics

Your role at KIKO MILANO

We are looking for a Client Insights Specialist to join KIKO MILANO’s Global CRM Team, within the Customer Data & Insights area, reporting to the Client Insights Senior Specialist.

Such talent will play a pivotal role in understanding, segmenting, and activating our global customer base , supporting KIKO’s mission to deliver personalized, data-driven experiences at scale.

With millions of active clients across all channels and geographies, your work will help translate complex data into strategic insights that drive loyalty, engagement, and long-term growth.

In particular, you will:

• Own and evolve the global customer insights framework , transforming data into actionable recommendations that influence CRM, retail, and marketing strategies.
• Lead the RFM and segmentation models , analyzing customer behavior across lifecycle stages, channels, and markets.
• Partner with local CRM teams to develop advanced analyses , identifying opportunities to increase customer value, frequency, and retention.
• Build and maintain automated dashboards and KPI reporting systems in collaboration with IT and BI teams.
• Translate insights into clear narratives for top management , influencing global business decisions.
• Support the evolution of CRM and loyalty programs through quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement).
• Contribute to the development of predictive and behavioral models (propensity, churn, clustering) to improve personalization at scale.

What you will need to succeed

• 1-2 years of experience in CRM analytics, customer insights, or data strategy — ideally in a retail, beauty, or consumer goods environment.
• MSc or BSc in a quantitative field (Economics, Statistics, Data Science, or Business Analytics) or equivalent practical experience.
• Proven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight.
• Proficiency in Power BI (or similar BI tools) and strong command of Excel and PowerPoint for executive storytelling.
• Working knowledge of SQL and/or Python for advanced data manipulation and analysis.
• Experience with Databricks (or similar Data Intelligence Platforms), customer segmentation modeling , or CDP/CRM ecosystems .
• Familiarity with marketing automation platforms and campaign performance measurement.
• Ability to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation.
• Fluency in English , other languages are a plus.

We would love if you had

• Ability to learn on the job
• Strong analytical mindset combined with business acumen and an ability to communicate complex findings clearly.
• Strong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies.

KIKO si impegna ad ampliare i propri sforzi per garantire le Pari Opportunità e dedica una particolare attenzione all’integrazione delle persone con disabilità all’interno dell’azienda. Tutte le posizioni aperte in KIKO sono rivolte anche ai candidati appartenenti alle Categorie Protette l.68/99. I dati verranno trattati esclusivamente ai fini di Ricerca del Personale. Leggi l'informativa privacy riportata al link