Client Director

Job Overview

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales, Solution Consulting, Support and Professional Services in supporting our most esteemed clients.

What you get to do in this role

• Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients organization from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
• 10 years of experience in client management aligning account strategies to revenue opportunities
• 5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience leading a virtual or matrixed team
• Understanding of broad macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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