Client Advisor TAG Heuer Venezia

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

Job Responsibilities

• A TAG Heuer Client Advisor is: A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
• Plays a central role on the sales floor, increasing Boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store. Supports colleagues & other team members in the boutique.
• …A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the Boutique. Achieves individual clienteling objectives leveraging all the tools provided. Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way.
• …AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
• Contributes to all daily processes under the supervision of the Boutique management. Leverages properly all tools. Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising.

Profile

• Client discovery, product presentation, storytelling, upselling, handling of objections, sales closing.
• Understanding of sales KPIs.
• Knowledge of Client and Clienteling KPIs.
• Knowledge of digital tools.
• Knowledge of / interest for Brand DNA, history & collections.
• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients.
• Open minded, excellent interpersonal and communication skills.
• Energetic, self-motivated, action and results-oriented.
• Self-starter, able to work effectively in a fast-paced and dynamic environment.
• Adaptable to changes, flexible, able to bring up new ideas and solutions.
• Team spirit, high integrity and transparency.

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