Client Advisor - Piazza di Spagna, Roma

Welcome to RIMOWA, the first German Maison under the LVMH Group.

For over 125 years, we have been creating iconic luggage and accessories that meet the highest standards. Our brand combines luxury with functionality, creating the perfect blend of tradition and innovation. We believe that great achievements can only be accomplished with reliable companions. That is why we strive for excellence in craftsmanship, durability and quality, both in our products and in the long‑term relationships we build with our customers and employees.

We redefine what it means to travel with every product we create. We regard diversity and inclusion as an integral part of our culture and value the range of experiences, perspectives and skills of our diverse team as the cornerstone of our long‑term success. Each of our boutiques is run by a dynamic and welcoming team that brings RIMOWA to life for our customers.

JOB DESCRIPTION

Missions

As a Client Advisor at RIMOWA your role is to:

• Provide an outstanding and unforgettable client experience. Whether they are long‑time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority.
• Build long‑term relationships with our clientele by leveraging our tools to foster brand loyalty.
• Assist with special requests and perform repairs in coordination with our client care department.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit.

Profil

We love what we do at RIMOWA and are eager to hear from you if you are:

• Passionate about storytelling, lifestyle, luxury and travel.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Have a great eye for visual details and are eager to achieve team objectives.
• Proactive in how you approach clientele, build long‑term relationships and approach each situation with a collaborative spirit.
• Experienced in the sector.
• Fluent in Italian and English. Additional languages are a plus.

We look forward to hearing from you.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.