Client Advisor - Part-time - Maternity Cover

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand,fashionand luxury products.

As an expert in client engagement and service, the client advisordemonstratesa high levelof knowledge in styling and selling.

RESPONSIBILITIES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service anddemonstrateknowledge andexpertisein product,fashionand styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a greatinitialimpression; discover your client, be a product and styling expert and close the sale tomaintainthe relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, bymaintaininghigh luxury standards in both front and back of house, includingappropriate levelof product and replenishment, support with inventory management, markdowns and stockroom maintenance whenrequired
• Follow company policies, guidelines, and procedures. Use visual techniques tomaintainvisual standards according to Burberry guidelines
• Fosterteam workand a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercialobjectivemindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring theappropriate followup on sales or clients requests

PERSONAL PROFILE

• A proventrack recordin delivering sales and exceeding targets
• Previousexperience inClientelling
• A strong interest in fashion,artand culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; Englishproficiencyis desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic,Pro-activeand self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible,collaborativeand adaptable approach to work

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purelyon the basis ofskills and experience.