Cisco High Touch Engineer

Engagement:

Long-term, Embedded Role

The Opportunity

We are seeking a senior Cisco High Touch Engineer (Red Badge) to support mission-critical networks within the Italian Public Sector , working closely with central government bodies, ministries, and public institutions.

This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer’s IT organization.

Your Role

• Act as the primary technical authority for complex, business-critical network environments
• Provide proactive and reactive high-touch engineering support
• Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues
• Influence network architecture, upgrades, and long-term optimization
• Build strong relationships with customer engineers, architects, and leadership
• Drive escalations with Cisco TAC and global engineering teams

Technical Expertise

• Deep hands-on experience with enterprise or service provider IP networks
• Strong knowledge of TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6
• Cisco Routing & Switching (IOS-XE, IOS-XR, Catalyst, Nexus, WAN )
• Exposure to automation and modern operations (Python, Ansible, APIs – preferred)

Experience & Certifications

• 7–15+ years in senior network engineering, consulting, or high-level support roles
• Proven experience supporting large, complex, mission-critical networks
• CCNP required , CCIE strongly preferred

Why This Role

• Operate at the highest technical tier within Cisco’s ecosystem
• Act as a trusted advisor , not just a support engineer
• Influence the stability, resilience, and future direction of critical public-sector networks
• Backed by Cisco and delivered through Acuative , a trusted Cisco CX partner

This is a role for engineers who want to shape outcomes, not just fix incidents.

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