Circular Sales & Recovery Manager

Responsibilities

• Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre.
• Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority.
• Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards.
• Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact.
• Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers.
• Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units.
• Promote the use of common tools and methods to secure product quality, safety and recovery.
• Develop people: support team members’ growth and ensure succession planning.

Qualifications

• 2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments.
• Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer.
• Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value.
• Analytical skills and ability to work with key sales KPIs and performance data.
• Experience with space management and sales location planning.
• Awareness of waste management, recycling and sustainability principles.
• Good knowledge of the IKEA product range (or the ability to quickly acquire it).
• Understanding of how product quality, safety and recovery workflows affect profit and loss.
• Business‑minded and results‑driven, with a strong customer focus.
• Passion for sustainability and circular business models (including second‑hand solutions).
• Ability to communicate clearly in both Italian and English.

Benefits

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc).
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€.
• Employee discount: 15% on the purchase of IKEA products for personal use.
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).
• Corporate discounts: you’ll have access to a portal dedicated to our co‑workers to enjoy discounts for different activities such as travel, leisure, technology and more.
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co‑workers can be rewarded for how we develop our business together.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Retail

Location: Rimini, Emilia‑Romagna, Italy

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