Chef de Rang Room Service

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Chef de Rang in Room Service (IRD Shift Leader). We are looking for a candidate who has a passion for delivering great customer service and genuinely take care of our guest. MAIN RESPONSIBILITIES • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Armani Hotel standards. •Meet and greet guests in a professional and efficient manner •Ensure that mise en place levels are maintained accurately •Responsible for delivering trolleys and trays to guests in their rooms according to standards • Co-ordinate delivery food and beverage amenities to the guests’ rooms. •Take guest food and beverages requirements promoting specials, recording preference and needs •Assure guest satisfaction is met throughout the meal experience by providing efficient and courteous service •Co-ordinate the service of food and beverages together with the F&B Manager or F&B Supervisor efficiently and accurately •Respond proactively to guest queries, ensuring that appropriate action is taken in the absence of Manager/Supervisor, followed by effective communication. •Prepare and present bills accurately •Possibility to be transfer within the F&B division accordingly to business needs divisions.