Chef de Rang Room Service (IRD Shift leader)

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Chef de rang in Room Service (IRD Shift leader). We are looking for a candidate who has a passion for delivering great customer service and genuinely take care of our guest.

MAIN RESPONSIBILITIES
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Armani Hotel Milano standards.
Meet and greet guests in a professional and efficient manner
Ensure that mise en place levels are maintained accurately
Responsible for delivering trolleys and trays to guests in their rooms according to standards as per HACCP system.
Coordinate delivery food and beverage amenities to the guests’ rooms.
Take guest food and beverages requirements promoting specials, recording preference and needs
Assure guest satisfaction is met throughout the meal experience by providing efficient and courteous service
Co-ordinate the service of food and beverages together with the F&B Manager or F&B Supervisor efficiently and accurately
Respond proactively to guest queries, ensuring that appropriate action is taken in the absence of Manager/Supervisor, followed by effective communication.
Prepare and present bills accurately
Possibility to be transfer within the F&B division accordingly to business needs divisions.

QUALIFICATIONS AND EXPERTISE
Previous experience in similar and/or related fields in a 5* Hotel
Reading, writing and oral proficiency in English and Italian
Previous experience in similar or related positions
Excellent communication and organization skills
Able to work calmly & confidently under pressure
Applicants must hold legal authorization to work in Italy at the time of application.

ADDITIONAL INFORMATION
Employment Type: Full-Time
Location: Milan, Italy
Languages Required: Italian, English (additional languages are a plus)
Contract Duration: 6 months

Benefits:
• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Successful candidate must possess legal work authorization in Europe.

LVGH Srl - Luxury Hospitality Management

LVGH Srl - Luxury Hospitality Management