Change Manager
Descrizione dell'offerta
An international insurance and financial services group is seeking a Change & Engagement Manager to join its central Operations & IT division .
Acting as a strategic connector across IT, Core Platforms (including AI), Data, HR, and Business Functions, you will ensure change initiatives are effectively communicated, adopted, and measured across the organization.
Key Responsibilities
Lead the Change & Adoption workstream within the Operational Excellence strategy.
Design and execute change management plans for process, platform, and data transformation initiatives.
Partner with IT teams to ensure changes align with ITIL and operational excellence principles.
Collaborate with HR and Internal Communications to drive upskilling, engagement, and awareness.
Engage with business stakeholders to promote understanding and adoption of new tools and processes.
Support the introduction of AI/self-help tools as part of the transformation journey.
Act as an advisor to senior leaders, providing insight on change impacts and stakeholder engagement.
Foster a culture of collaboration, communication, and continuous improvement.
Requirements
5+ years' experience in Change Management, Communications, or IT Transformation within an international, complex organization.
Solid understanding of ITIL and digital transformation frameworks.
Proven ability to influence cross-functional teams and senior stakeholders.
Experience collaborating with HR and Communications functions to drive adoption.
Familiarity with digital learning tools, adoption platforms, and stakeholder engagement methodologies.
Fluency in English (C1 level); additional European languages are an advantage.
Preferred Certifications
ITIL Foundation or higher
PROSCI, PMP, or equivalent change management qualification