Carriers Operations Manager

At Fortidia we believe that talent, expertise, empathy and ambition drive our success.. We base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan offices we are searching for a

Carriers Operations Manager

To strengthen our ability to provide the Fortidia Network with business growth and operational excellence, we are introducing a new role within the Fortidia Global team: the Carriers Operations Manager . This role is responsible for managing the operational aspects of relationships with global carriers, from the day-to-day oversight of existing services and processes to the introduction of new ones, with a strong focus on efficiency and network value.

The Fortidia Carriers Operations Manager will serve as the primary operational liaison between Fortidia and Carriers. This is a highly collaborative role requiring coordination with internal stakeholders across countries and functions to ensure excellence in delivery shipping operations throughout the Fortidia Network.

The Fortidia Carriers Operations Manager will report to the Data and Carriers Relationships Director .

Key Responsibilities:

This role operates at the intersection of internal teams and external partners and is focused on operational excellence, innovation, and strategic relationship management:

• Global Carriers Relationship Management: Act as the primary operational liaison for our global shipping partners for all the operations-related matters. Own the daily relationship management, troubleshooting, and new service and process launch coordination, ensuring that the network complies with carrier framework agreements, and follows required security and compliance procedures.

• Innovation & Process Automation: Lead high-impact projects to improve operational processes leveraging technology, including AI automation and CarrierS API integration to enhance scalability and profitability across the network.

• Cross-Functional Coordination: Partner closely with internal stakeholders - mainly Country Managers, Network Sales & Ops Managers and Technology colleagues - to align carrier operations stream with local business needs and global strategy, , ensuring smooth Network adoption. Coordinate carrier-related credit collection activities, ensuring effective mediation by country teams between the Network and the carriers.

• Impact Measurement & Validation : Collaborate closely with the BI & Analysis Team to define, evaluate and validate impact of any new process , service, or operational change implemented within the Network.

• Performance & Resolution: Ensure operational accuracy from the Global Carriers (including invoicing and service quality) and drive corrective action plans to resolve issues, leveraging the formal governance structure where necessary, also activating current escalation matrix where needed.

Qualifications, Experience and Skills

• Education : Bachelor Degree in Business Administration, Supply Chain Management / Logistics, Industrial Engineering or Economics.

• Deep Logistics Expertise: 10 year proven background in global shipping, logistics, and carrier sales and operations . Knowledge of international regulatory compliance (e.g. customs, trade).

• Stakeholder & Negotiation Skills: Exceptional interpersonal and negotiation skills to manage complex external carrier relationships and align diverse internal, cross-functional teams globally.

• Process Innovation & Technology Acumen: Demonstrated success leading process improvement projects (e.g., implementing API integrations, AI-based new tools, Ops automation).

• Project Leadership: Proven ability to successfully lead and manage complex, global projects from conception through to a successful, operational launch.

• Excellent master of written and spoken English .

• Collaborative spirit, with appreciation of diverse perspectives

• Bold, passionate, tenacious and curious mindset , not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.

What We Offer:

• A vibrant international environment in a continuously growing company with many professional and personal development opportunities.
• Extensive training and development opportunities within the group
• A multicultural organizational structure and team.
• Welfare and Wellbeing programs
• Corporate benefits platform

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.

For more information, visit the Fortidia Group websites:

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