Cargo Supervisor
Descrizione dell'offerta
Lead dynamic airfreight operations, ensuring top-quality service and safety. Collaborate with a passionate team, manage special shipments, and build strong industry relationships. Drive excellence in logistics at FCO airport - grow your career with a global leader!
Tasks
What you'll do:
- Oversee GHA services to ensure contract and quality standards
- Oversee services to ensure contract and quality standards
- Lead regular meetings to review and improve performance
- Monitor subcontractor performance and request improvements as needed
- Analyze performance data using the SPC (Station Performance Cockpit) tool
- Act as main contact for GHAs during irregularities or escalations
- Ensure strict safety and security compliance
- Make operational decisions and manage emergencies when required
- Supervise daily activities and conduct spot checks to ensure quality
- Lead, motivate, and assess team members, including agency staff
- Optimize staffing levels to maintain high service standards
- Share regular feedback with management to support team and GHA evaluations
- Deliver briefings and drive local process improvements
Requirements
The ideal candidateshould meet the following requirements:
- High school diploma or GED required; a bachelor’s degree is a plus
- 5+ years of experience in logistics, airfreight handling, or operations required
- Italian and English proficiency is a must; German language skills are a plus
- Experience with FCO airport operations, handling special shipments or managing relationships with local stakeholders is highly valued
- Solid knowledge of the cargo industry (handling management, airport infrastructures, and facilities)
- Familiarity with industry KPIs, particularly Cargo iQ dimensions
- Knowledge/certifications related to special cargo handling, as well as experience with Italy’s cargo industry and FCO airport facilities, are highly valued
- Qualification according to CHM / GOM
- Strong communication skills
- Strong customer service orientation and commitment to excellence
- Demonstrated professionalism, reliability, and sense of responsibility
- Collaborative team player
- Must hold a valid driver’s license and work permit