Business Process Analyst

Job Description

Supporting the International Project Manager, the Business Process Analyst - International is responsible for extracting and analyzing data, documenting end-to-end business processes, and preparing clear, actionable reports. The role also involves coordinating with cross-functional stakeholders to ensure data accuracy, process alignment, and effective communication in support of international project initiatives.

This role is open to candidates based in Italy and other European Union countries.

Responsibilities

• Data Analysis & Reporting: Collect, organize, and validate operational and project data, supporting KPI reporting, dashboards, and performance tracking while ensuring data accuracy, consistency, and traceability
• Process Documentation & Improvement: Document and maintain workflows and operational procedures across teams and markets, proactively identifying gaps and driving continuous improvement through standardized processes
• Project Coordination Support: Support project execution by coordinating activities, tracking progress against timelines, and ensuring deliverables are aligned with project goals and stakeholder expectations
• Stakeholder Collaboration: Collaborate with cross-functional stakeholders to gather requirements, share insights, and ensure clear, consistent communication to support operational and project success

Qualifications

• Minimum 3-5 years Business Analyst and/or Project Management experience
• Excellent core business analyst / fundamental project management skills
• Ability to gather, organize, and assess data
• Ability to manage multiple assignments with competing priorities by continuously re-evaluating project statuses, identifying issues and risks, suggesting ways to mitigate them and escalating when necessary
• Excellent verbal and written communication skills in English
• Experience working with development/support teams
• Experience with Salesforce platform and products is preferred