Business Analyst - Data Specialist Global Accounts

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022⁄23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

What you will do. A glimpse in your role:

• Set up, standardize and automate reporting processes to monitor team production using the most appropriate BI tools.
• Act as the BI expert within the Global Accounts Support Team, owning and continuously improving the team’s reporting systems.
• Collaborate with the BI Team to design and implement new reporting solutions.
• Prepare standard reporting decks for internal and external stakeholders.
• Partner with Sales Managers to support client projects requiring tailored reporting and performance analysis.
• Provide analytical support to the Strategic & Operational COO Support & Global Accounts team, delivering insights related to clients and airports performance.

Main responsibilities:

• Standardize, maintain and enhance all current and new reporting for regular team production (Power BI, MicroStrategy).
• Ensure timely delivery of assigned reporting for both internal and external use.
• Support Sales Managers with ad hoc analysis and project-based reporting to drive profitability.
• Deliver clear, accurate and business-oriented insights to support strategic decision-making.
• Guarantee data consistency, reliability and continuous improvement of reporting processes.

Every action has an impact. You will make a difference here if:

• You have 1–2 years of experience as a Business Analyst or in a similar analytical role.
• You have strong knowledge of reporting and statistical tools (especially Power BI and MicroStrategy).
• You are highly proficient in MS Office, with advanced Excel skills.
• You have solid data modelling capabilities.
• You combine strong analytical thinking with a proactive problem-solving mindset.
• You are fluent in written and spoken English.
• You thrive in a team-oriented environment and enjoy being a key contributor.

Key competencies to empower your journey. You’ll drive towards success if:

• Analytical mindset with strong attention to detail
• Business acumen and results orientation
• Ownership and accountability
• Stakeholder management and collaboration skills
• Ability to prioritize and manage multiple deadlines
• Continuous improvement mindset
• Clear and structured communication

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment . Here’s what you can expect:

• A role in a fast-growing, international company
• Opportunities for professional development and career growth
• A multicultural workplace , collaborating with colleagues worldwide
• Inspiring team members and a dynamic, forward-thinking culture
• A range of employee benefits , including:
• Employee referral program
• Team-building activities and events
• Annual Christmas Party and more

We foster career growth through internal mobility , embrace an Agile Working Model , and prioritize work-life balance . Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working , we value client satisfaction, collaboration, innovation, and shared success .

Feels like you? Explore further!

Let’s write the future together: apply now!

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