Brand & Operations Support Intern

Location: Milan, Italy

Type: Paid internship (full time)

Duration: February 1st – October 30th (9 months)

Company Description

We are a dynamic real estate and hospitality company focused on delivering exceptional experiences to our clients through innovative property management and tailored services. We are seeking a motivated intern to support our team in brand communication activities & on-field and off-field operations.

Role Description

This is a hands-on role offering exposure to multiple facets of property management, brand communications, and customer experience. The ideal candidate is proactive, organized, and eager to learn in a fast-paced environment.

Key Responsibilities

Client Acquisition & Sales Support:

• Posting available property listings on various platforms.
• Conducting online and physical property viewings.
• Supporting contract renewals and managing unit availability.
• Assisting the photographer with photoshootings and staging activities for new units.
• Assisting with other services for new tenants (e.g., Fiscal Codes, permit of stays, ATM cards).
• Preparing Welcome Kits and assisting with check-ins.

Marketing & Communications Support:

• Providing support during event preparation and execution.
• Assisting with content production and editing for social media and other channels.

Property & Operations:

• Supporting activities to make new units ready, including inventory management.
• Creating new Manual Guides and updating existing ones as changes occur.
• Assisting with bureaucratic and administrative tasks (contracts and papers) required to prepare a unit for rental.
• Performing check-out and pre check-in activities.

Customer Care Support:

• Assisting with general customer care (maintenance, administration, etc.).
• Collecting and managing surveys, feedback, and reviews.

Qualifications

Required

• Student or recent graduate in Hospitality, Tourism, Communication, Marketing or related fields.
• Fluent in English
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proactive, flexible, and able to work independently
• Interest in real estate, property management, operations and customer experience

Preferred 

• Knowledge of other languages: Italian (any other language is a plus, considering that we work with international students from all around the world!)
• Flexible schedule 
• Familiarity with social media platforms and basic content creation is a plus

What we offer

• Hands-on experience across sales, marketing, and operations
• Exposure to a dynamic, fast-paced work environment
• Mentorship and professional growth opportunities
• Possibility of full-time employment after successful completion of the internship
• Engagement in networking events and company meet-ups with the broader RooFers community.