Branch Manager
Descrizione dell'offerta
Branch Manager – Car Rental Industry
Location: Milan Malpensa Airport
Contract: Full-Time
Are you an experienced leader with a passion for customer service and operations? This is an exciting opportunity to join a fast-growing, international car rental brand and play a key role in driving performance and growth.
The Role
In this pivotal position, you will oversee the full rental office operation, coordinate resources, solve day-to-day challenges, and work closely with internal teams in a collaborative, results-driven environment.
You will play a key role in building a strong team culture while ensuring smooth, efficient, and customer-focused operations.
Branch Manager Key Responsibilities:
- Lead and motivate daily team activities, including shift scheduling, goal setting, and hands-on coaching
- Recruit, train, develop, and evaluate staff in line with performance standards and growth objectives
- Manage vehicle delivery and return processes, including inspections, damage handling, and quality control
- Collaborate with Operations, Fleet, and Customer Service teams to support business goals and network expansion
- Collect and act on customer feedback to continuously improve service quality
- Ensure compliance with company policies, procedures, and quality standards
- Contribute ideas to improve processes within a fast-evolving organisation
Branch Manager Requirements :
- Previous experience in customer service and car rental, ideally with leadership or supervisory exposure
- Excellent communication skills (fluent English required, additional languages advantageous)
- Strong customer service mindset and organisational skills
- Confident using mobile devices, tablets, and operational apps
- Ability to manage multiple priorities in a fast-paced environment
- Flexible availability, including weekends and holidays
- Valid driving licence
Branch Manager Additional Benefits:
- Competitive Salary + benefits
- Opportunity for professional growth within the business