Branch Manager (Contract Logistics)

We are looking for an experienced and motivated Warehouse Manager to lead operations in a dynamic multi-client logistics environment.

You will cooperate with Warehouse Coordinator and Account Specialists guiding a team of around 60 operators to deliver top-quality service, operational efficiency, and continuous improvement across all warehouse activities.

You will ensure service excellence, foster collaboration, and help building a culture of safety, innovation, and performance.

Role Mission

The Warehouse Manager is responsible for ensuring the efficient, safe, and timely management of warehouse operations in a multi-client logistics environment.

The Warehouse Manager acts as the key operational interface between the Division Management and the operational team.

Main Responsibilities

• Improve profitability of the warehouse and meet budget expectations
• Ensure customers satisfaction and prepare contracts renewals with customers
• Plan, coordinate, and supervise all warehouse activities together with existing team
• Ensure efficiency and accuracy of operational flows, optimizing labor and equipment usage
• Monitor key performance indicators (KPIs) such as productivity, accuracy, lead time, and service level
• Ensure compliance with standard operating procedures (SOPs) and safety regulations
• Maintain daily contact with clients’ operational and logistics representatives, ensuring alignment on volumes, priorities, performance, and service expectations
• Manage service level agreements (SLAs), produce reports, and attend regular performance review meetings
• Support the commercial or contract management teams in handling operational changes or new start-ups
• Lead, motivate, and develop the existing team
• Foster a safe, collaborative, and performance-oriented work environment
• Promote training and professional growth within the warehouse team.
• Participate in improvement projects (Lean Logistics, 5S, process digitalization, automation, etc.)
• Contribute to building a strong culture of safety, efficiency, and accountability.

Requirements

Education: technical diploma or university degree in logistics, management, or equivalent field

Experience: minimum 5 years of experience in a similar operational leadership role within logistics, ideally in a multi-client warehouse environment

Technical Skills:

• Knowledge of warehouse operations and WMS (Warehouse Management Systems).
• Data analysis and reporting skills (Excel, Power BI or similar).
• Understanding of logistics KPIs and cost control principles.

Soft Skills:

• Strong leadership and people management skills.
• Customer-oriented mindset and results-driven approach.
• Excellent communication and organizational abilities.
• Problem-solving skills and ability to perform under pressure.
• Fluent in English (spoken and written), essential for dealing internally and externally