Booking & Operations Assistant

Descrizione completa della posizione

Who we are

At Bespoke Tuscany, we design tailor-made journeys that go far beyond ordinary travel. Each itinerary is crafted with precision, combining exclusive access, refined hospitality, and authentic encounters with the true essence of Tuscany.

We are a growing company with a clear mission: to make every journey in Tuscany effortless, elegant, and unforgettable.

Who we are looking for

We are seeking an experienced Booking Agent  to strengthen our operations team. You will be the bridge between clients, guides, drivers, and suppliers, ensuring smooth execution of our bespoke tours and managing complex requests with professionalism.

You’ll thrive with us if you:

• Have 3+ years of proven experience  as a Booking Agent or in luxury travel/hospitality.
• Are fluent in Italian and English  (spoken and written).
• Are comfortable with reaching our office in Florence
• Are proactive, resilient, and solution-oriented, with a strong personality and excellent interpersonal skills.
• Can handle pressure gracefully while keeping clients reassured.

What you’ll do

• Manage end-to-end bookings, from first inquiry to post-travel follow-up.
• Create detailed proposals and quotes for clients and travel agents.
• Act as a key point of contact for clients, ensuring outstanding service and communication.
• Coordinate seamlessly with guides, drivers, and suppliers, handling confirmations, changes, and last-minute requests.
• Provide real-time support during tours, resolving issues with efficiency and calm.
• Keep itineraries, calendars, and booking systems updated and accurate.
• Gather and report feedback to constantly improve our standards.

Your daily responsibilities

• Respond to client requests with tailored proposals and correct pricing.
• Confirm services, update itineraries, and verify bookings.
• Monitor tours in progress and manage live changes when required.
• Maintain strong relationships with suppliers and partners.

What we offer

• Fixed-term contract with clear prospects for permanent placement.
• Meal vouchers and Tech Kit (iPhone and Mac).
• Hybrid work model: Monday to Friday with 2 days remote, 3 days in-office.
• On-call weekend shifts during high season (rotational).
• A dynamic, young, international environment in the luxury travel industry.
• Opportunities for professional growth and advancement, also with trainings and learnings.

You can send your CV with a cover letter to:

Contratto di lavoro: Tempo pieno, Tempo determinato

Retribuzione: €23.000,00 - €25.000,00 all'anno

Benefit:

• Assistenza sanitaria integrativa
• Buoni pasto
• Cellulare aziendale
• Computer aziendale
• Lavoro da casa

Esperienza:

• Booking Agent: 3 anni (Preferenziale)

Lingua:

• Inglese (Obbligatorio)