Bespoke Business Development Manager Milano, Italy

At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We are looking for a Bespoke Business Development Manager in Milan to contribute to our legacy and shape our future.

What makes you, makes Zegna

The legacy of Zegna is built on the skills of our team members — makers, masters, designers, and doers. Everyone contributes to our success.

BASIC PURPOSE OF THE JOB

You will promote the Zegna Brand and grow the Zegna Bespoke business, focusing on sales, brand image, and new business development.

Your daily responsibilities include:

• Bespoke Promotion: Actively promote bespoke products and services; manage VIP clients with tailored activities, including on-site measurements; deliver technical Bespoke training to Sales Associates.
• Budget and Analysis: Define and monitor budgets and forecasts; analyze sales data; prepare detailed reports after trips, appointments, and seasons; recommend strategies for growth.
• Other Activities: Prepare customized presentations; communicate with Customer Service; collaborate with Ambassadors, Promoters, and Guest Experience teams; work closely with the atelier and tailoring team; provide office support such as model charts.

What makes you, makes our team

We seek someone with:

• 8+ years experience working directly with final customers
• A proven track record of results
• University degree or equivalent
• Fluent English; additional languages are a plus
• Availability to travel 50%
• Strong selling and client development skills
• Appreciation of luxury products
• Solid skills in developing tailor-made garments, including measurements
• Results-oriented mindset
• Excellent communication and influencing skills

Our legacy

Founded in 1910, Zegna is rooted in craftsmanship and quality. We aim to ethically create the world’s finest textiles and have expanded into ready-to-wear, becoming a leading Italian luxury brand. Our vertically integrated approach ensures exceptional products and a commitment to quality and sustainability. With over 500 stores and 6,500 employees worldwide, our success is driven by our founder’s pioneering spirit and the integrity of our team.

Our sales channels and retail excellence strategies focus on delivering personalized customer experiences through clienteling, continuous learning, and integrated retail and hospitality services.