BasicNet - Omnichannel Customer Operations Manager

We are looking for a Omnichannel Customer Operations Manager who will be responsible for leading and overseeing customer operations across all channels, including B2B (sales back office) and Direct-to-Consumer (e-commerce and retail).

This role will play a key part in ensuring seamless and efficient end-to-end customer processes, driving operational excellence, and enhancing the overall customer experience across all touchpoints. The position requires strong cross-functional coordination and the ability to manage complex stakeholder dynamics.

Kwonledge, Skills & Abilities Required

• Proven experience in customer operations or customer service roles both for B2B and B2C, with team management responsibility
• Strong knowledge of B2B sales back office processes and order management workflows
• Experience in managing operations for Direct-to-Consumer channels, including e-commerce
• Solid stakeholder management skills and experience working in cross-functional environments
• Strong operational mindset combined with a customer‑centric approach
• Excellent organizational, analytical, and problem‑solving skills
• Proactive attitude with a focus on continuous improvement and process optimization
• Fluent in English