Back Office Specialist - German Speaker

Being part of the Network team i n hlpy means always being in the trenches. It is our responsibility to guarantee the best operating machine to provide an excellent service to our customers and ensure that the accounting, administrative procedures and operational processes are performed efficiently and, above all, digitally.

Our Digital Back Office performs procedures and activities hands-on first, before moving to digitalize them. They engage in daily communication with our supplier network via e-mail, phone, text messages, and WhatsApp in order to capture, update and organize data that are fundamental for the network’s proper functioning and maintenance.

If you want to be a part of an ambitious project, work in a team with experienced professionals, and contribute (for real!) with ideas and solutions to increase efficiency and minimize time and costs, then hlpy is the place for you!

You will not be required to be in the office every day, you will be given the possibility to work from home based on your skills and autonomy in work.

What does the Digital Back Office do?

• manages all relationships with the suppliers at an operational level: contacts, documents, deadlines, visits, supplies, agreements, rates, corrective and disciplinary actions, etc.
• manages calls, e-mails, and documents sent by existing and prospective suppliers;
• supports both the Supplier Network Manager and the front office staff in managing communication and development activities with/for our suppliers;
• assists the Supplier Network Manager with contracts, formats, and procedural texts; manages the first recruiting stage of potential suppliers;
• helps with the analysis of invoices that are blocked due to billing anomalies;
• manages reports coming from the system, analyzes them, directly implements the envisaged first-level actions, consequently informing the front office; proposes second-level actions;
• in collaboration with third-parties customer care manages complaints and reports from the customers for any damages and disservices;
• guarantees timely uploading and updating of destination networks;
• take part in trade fairs and organization of the trade fair stand, etc.

Profile/Job Requirements

Languages: German mother tongue. Fluent in English/italian

• Bachelor's/master's degree; previous experience in network operation, management and development.
• Excellent verbal and written communication in English and German
• Previous experience in the roadside assistance field as well as experience in start-ups would be much appreciated.
• Operational knowledge: well-versed in Microsoft Office (in particular Excel), organization of distribution lists, previous experience in direct marketing and/or contact center activities, knowledge of crm activities and tools, good knowledge of the local area.
• Personal characteristics: the candidate must have good organizational and analytical skills; flexible, a problem-solver, have strong work ethics, ability to build relationships, and have proven negotiation skills.

Your Journey in hlpy

Our team comprises a wide range of skills and experiences: we constantly encourage all our professionals and collaborators to explore new opportunities for growth and development .

We believe that promoting an environment where individuals can experiment and expand their horizons not only increases personal satisfaction but also strengthens our collective success.

Please send you CV in English