Back Office Intern - L.68/99

About InPost

InPost is a leading player in the business-to-consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 3000 fully automated parcel lockers (that are accessible 24⁄7) enabling customers to collect, send, and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. Our constantly expanding location/host partners include major supermarkets, petrol stations, railway stations, subways and shopping centers. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm!

Overview

A fantastic opportunity to join the Operations team at InPost Italy. We’re investing in our Customer Experience and on a mission to take our Customer Service & User Experience to the highest level. This role is a crucial part of this transformation.

What you need to succeed

• Organizational skills: Ability to manage tasks, documentation, and data in a structured and accurate way.
• Attention to detail: High level of accuracy in handling documentation, reports, and internal records.
• Good communication: Ability to communicate clearly and professionally with internal teams and, when needed, with external partners via email and calls.
• Proactive attitude: Willingness to learn, support daily back-office activities, and take initiative under the guidance of senior team members.
• Team spirit: Ability to collaborate with different departments in a structured and multinational environment.
• Basic computer skills: Familiarity with MS Office (Word, Excel, PowerPoint, Outlook, Teams); interest in learning internal systems and tools.

About your role

You will support the back-office activities of the Account operation team , ensuring accuracy, organization, and efficiency in daily operations.

• Support internal account and partner management activities from a back-office perspective.
• Update and maintain company databases, ensuring accuracy and completeness of partner data, contracts, project details, and operational information.
• Assist in monitoring project timelines, deadlines, and internal workflows.
• Manage administrative and operational tasks related to partners and projects, ensuring compliance with internal procedures.
• Archive, organize, and maintain internal and external documentation according to company standards.
• Support the preparation of reports, presentations, and internal materials for account and partner management activities.

Why join InPost?

• Structured learning experience in back-office operations within a Account Operation team
• Exposure to account management and partner coordination processes
• Multinational company with an international working environment
• Flexible, dynamic, and collaborative workplace
• Opportunity to contribute to responsible and eco-sustainable logistics projects
• Work alongside a team of motivated, skilled, and supportive professionals

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