Automotive Hotline Technician (m/f/d) - Tecnico Hotline Automotive (m/f/d)

Overview

Join to apply for the Automotive Hotline Technician (m/f/d) role at TecAlliance

TecAlliance interconnects entirely global automotive aftermarket data & knowledge from order to invoice. Over 900+ colleagues work globally in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Tired of the workshop? Join TecAlliance as an Automotive Hotline Technician (m/f/d).

You've mastered complex vehicle electronics – now it’s time to use your know-how in a new way. If you’re ready to leave the lift behind and support mechanics remotely, in real time, we’ve got the opportunity for you. Become part of a tech-driven team at TecAlliance and help shape the future of automotive diagnostics.

Your tasks

• Guide workshop technicians via remote support – helping them solve complex electronic issues (sensors, ECUs, CAN networks & more)
• Use advanced diagnostic tools like oscilloscopes, scanners, and analysis software
• Spot fault patterns, suggest solutions, and help avoid future issues
• Join internal training sessions and help us build smart, hands-on technical content
• Work with cutting-edge digital platforms powered by AI and smart data

Your profile

• A technical background in automotive electronics, electromechanics or vehicle engineering
• Minimum of 3 years of hands-on experience in advanced diagnostics
• Confidence with oscilloscopes, multimeters & diagnostic software
• Solid understanding of modern vehicle electronics and communication protocols
• A solution-driven, independent mindset and a real interest in helping others
• Fluent in Italian, English (at least B1/B2) and Spanish is a plus
• Bonus: Experience in remote support or technical training

Benefits

• All contracts are by default unlimited (probation period is two months).
• Compensation package: 97% fixed base salary paid within 14 salaries, with a 3% performance-based bonus paid annually, dependent on company performance.
• Company pension plan.
• Group accident insurance.
• Discounts on our corporate benefits program with a broad range of partners.
• Hybrid Remote: work remotely within the country of employment; regular on-site team events; option to work at our office in Milan.
• Structured onboarding with an individual onboarding plan, onboarding days, and access to e-learning and documentation.
• Equipment: notebook, headset and mouse provided; other equipment on request.
• Vacation: 26 days a year. Flexible working hours.
• Our leadership style is results-oriented with extreme ownership.

Location & flexibility

Location-independency / flexibility: Hybrid Remote. You can work from anywhere within the country of your employment; however, regular on-site team events and the office in Milan are available.

Notes

• Please note that TecAlliance can only consider candidates who are legally authorized to work in the country listed in the job posting, where we have an established legal entity and payroll system. We are currently unable to hire candidates who require relocation, visa support, or are located outside of that country.
• It is not possible to work outside of the country you are applying for; you must work from within the country. You can work at any location within the borders of the listed country, unless the job posting specifies a certain city.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Management and Manufacturing

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